Contact:支持

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支持

Have a question? We’re here to help!

You can use the following resources to find information about general customer and product support topics. If you would like to speak to a Teaching Strategies representative, please refer to the Technical Support or Customer Support contact information below.

Product Support


支持forGOLD®

开始

The Getting Started Checklists walk through the steps to set up your account and get started successfully usingGOLD®.

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Ongoing Implementation

The User Guides provide year-round support to ensure successful data collection and utilization.

Download

Additional Support

Explore even more resources designed to help you successfully implementGOLD®in your program.

Learn More

支持forThe Creative Curriculum®

Preparing for Implementation

The Preparing for Implementation document provides guidance on the steps administrators should take before implementation begins.

Download

开始

The Getting Started Guide walks teachers through effectively exploring the resources, planning for the beginning of the year, implementing studies, and utilizing digital curriculum resources.

Download

Additional Support

Explore even more resources designed to help you successfully implementThe Creative Curriculum® in your program.

Learn More


支持fortadpoles®

开始

The Getting Started Guide provides administrators with the key steps for beginning implementation oftadpoles®.

Download

Ongoing Implementation

Explore even more resources designed to help you successfully implementtadpoles®in your program.

Download


Additional Support

Review the answers to frequently asked questions by families usingtadpoles®.

Learn More



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Technical Support


Visit the MyTeachingStrategies® Support Portal

TheMyTeachingStrategies® Support Portal includes over 800 easily searchable support articles and videos for any of our products and solutions, includingGOLD®,The Creative Curriculum®, Digital Resources, Online Professional Development, our mobile apps, andtadpoles®.

Visit the Portal

Contact Us for Technical Support

If you’re experiencing an issue with one of our digital products, such asGOLD® ortadpoles® and are unable to find the answer to your question in theMyTeachingStrategies® Support Portal, you can contact our Technical Support at the contact information below. We recommend searching the portal with any error message you may receive before calling Technical Support or submitting a case.

When contacting us, please have these details ready: user ID, class ID, or child ID; browser and account email; error messages encountered; steps taken before arriving at the issue.

Submit a Case Online

Submit a caseto tech support easily from your computer online.

Call Technical Support

Call us at +1 866-736-5913. Our team is available to answer your calls 7am – 9pm ET, Monday through Friday.

Due to precautionary measures to prevent the spread of the COVID-19 virus, our technical support team is not available for telephone support at this time. Please submit a case through the MyTeachingStrategies® Support Portal by visitingwww.www.naosale.com/goldsupportand clicking on Submit a Case. We apologize for the inconvenience and appreciate your patience during this time.

What happens next?

Tier I support opens a CASE and assigns you a number.

They solve your CASE or advance it to Tier II support.

Tier II reviews your CASE and contacts you if needed.

They resolve your issue and send you an email with details.

Order Support


Contact Us for Order Support
For any customer-related questions, such as purchasing and order inquiries, please use the Customer Support contact information.

Call Us

8 a.m.– 6 p.m. ET / Monday - Friday

+1 800-637-3652 (Option 3)

Find the links below for helpful order support information.

Stay up to date with news about our free webinars, online resources, and products.

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